You would think Amazon would have their returns process down pat but apparently not. I ordered some snowshoes for an upcoming trip to the snow. They were supposed to be new, shipped, and sold by Amazon.com LLC. Unfortunately the pair of shoes arrived USED! Very much used and missing items.
As you can see in the photos, they are clearly used. They were also supposed to come with a carry case which was missing. The first sign I should have noticed was that the box had two layers of tape – clear tape – not the black Amazon filament tape.
I open the box and find this:
Scratches all over the place. The previous owner wrote some letters at the top. It’s as if when it was returned, the return center didn’t even bother opening it and taking a look at what was returned. This is Amazon Warehouse material, not a NEW product!
I ended up calling Amazon Customer Support to express my displeasure. The agent processed my return by telling me to choose a bunch of non-existent selections in the drop-down boxes. In the end, she told me to choose ‘Defective”. I told her I needed my item by Friday so she upgraded my replacement to one-day shipping for free too.
UPDATE: Amazon has shipped my package via the slowest method possible and I won’t be getting my replacement by Friday, as promised. Now I’ll have to spend more time and effort to return a package from an order I placed a week ago.
UPDATE 2: I ended up e-mailing Jeff Bezos to express my disappointment. I received a response a few days later. Not only did they refund me the item, they also refunded me a bit more for the charge I paid for renting snowshoes and are letting me keep the pair of snowshoes that were shipped super slow! A very nice resolution from Amazon! Thanks!