Orchard Supply Hardware LogoI went to the Orchard Supply Hardware in Santa Rosa on Friday, June 10, at about 6:40PM.  I wanted to purchase a pair of gloves.  I chose my desired model, size, and was greeted by cashier Elizabeth.  She scanned the gloves and I attempted to pay with my Visa credit card.  She stated that she must look at my identification due to “store policy” and referred me to a manager.

The manager that arrived was named Mark.  Elizabeth explained the situation.  I asked him if this was true.  He said “you don’t know it’s not.”  I told him to produce a written policy that substantiate his statements.  Then I told him I don’t carry ID at all times, VISA does not require supplemental identification to process a transaction, and that he was violating their merchant policy.  He said that he was “trying to protect” my money.  I was trying to give them my money.  I told him that he could check the signature on the pinpad device against the one on the back of my card if was so worried about my money.

After the manager tossed my card down on the counter, he was reluctant let my card be run, but he warned that next time, I better have identification.  He asked me how I arrived to the store and stated, “You better not be driving.”  I told him that I lived close by and I walked.  He then stated that I must carry a drivers license around at “all times” even while walking.  I told him, according to California law, that his statement was untrue, but you must identify yourself to a police officer if asked.  He then said, this direct quote, “Man, you are being really difficult today, I hope you feel better when you’re back on your meds.”  He insulted me, the customer.

I am 100% positive that I was in the right as I have read the Consumerist and have lodged complaints against merchants before with Visa.  I was not trite with my tone and kept my composure during the entire ordeal.  I then requested the corporate phone number which the cashier gave me.

I have contacted OSH through their online store feedback form, informed VISA of the merchant who was not following their merchant agreement, and will call their corporate number first thing on Monday.

I want to let readers know, that regardless of the situation, a merchant cannot ask for supplemental identification to process a credit card transaction and then continue to insult a paying customer.

I’ve been looking to get my hands on an ASUS Eee Pad Transformer (TF101-A1) since Monday night/Tuesday morning.  The official release date was April 26, 2011, but apparently stocks were so low at every retailer, that barely anybody got one.  Last I heard, May 13 is another launch date (for the 32Gb version) for most online retailers and brick and mortar stores.

You can try and buy one from Amazon with the links below and a couple photos after the jump!

16GB: ASUS Eee Pad Transformer TF101-A1 16GB
32GB: ASUS Eee Pad Transformer TF101-B1 32GB
Keyboard Dock: ASUS Eee Pad Transformer TF101 Keyboard/Docking Station
ASUS Sleeve Case: ASUS Sleeve Case for ASUS Eee Pad TF101 Transformer (TF101 Sleeve)

Read the rest of this entry »

According to a new Google Goggles blog post, it now plays Sudoku, ie, it can solve Sudoku puzzles.  Hit the jump for the full release and video!

Read the rest of this entry »

Today, AT&T made an announcement at CES outlining their HSPA+ and LTE 4G plans.

Read the rest of this entry »

It’s now 01/01/11!

So, I’ve spent the last couple of hours upgrading the site to use the Tasty theme (link at the very bottom of the page). It was only $5 and it includes five different killer colors. It’s probably the best WordPress theme I’ve ever seen.  More after the jump.

Read the rest of this entry »

Today, I went to the San Francisco Auto Show. I got a bunch of free stuff as well including a Range Rover travel mug, Scion Racing hat, Scion key chain, Geico light stick, and various brochures.

You can check out the photos here.

Also, take a quick look at these video clips.

Two videos I produced from the Levi Leipheimer’s King Ridge Gran Fondo 2010 featuring Patrick Dempsey!

This ride took place on October 9, 2010 in Santa Rosa, California.

I went to the 3rd Annual Handcar Regatta held in Santa Rosa, CA.  The temperature was over 100-degrees and here’s a short video of Heat 2.

Here are some photos from the Wings Over Wine Country 2010 air show held in Santa Rosa, CA.

Related Posts Plugin for WordPress, Blogger...